Eltropy continued its momentum from a monumental year in 2021, where we added over 150 credit unions. Latest customers include Civic FCU, TruWest CU, Shell FCU, Red River Employees FCU, Maine Savings FCU and Chadron FCU.
“On a scale of 1-10, the competitors we saw could have been a 5, and Eltropy was a 10+. For us it was so easy to use, we just turned it on and we were on. “, said Pete VanGraafeiland, SVP Member Services, Civic FCU. Civic uses Eltropy for digital loans, digital member service and digital onboarding, with plans to roll out Eltropy to other departments.
“What’s been most impressive watching Eltropy’s journey from the best text messaging solution to the best and most comprehensive omnichannel solution is their drive to continuously innovate,” said Barb Lowman, President, CUNA Strategic Services. “We chose Eltropy because of their ability to understand the spirit of credit unions, the variety of different channels offered, and their willingness to continually evolve to improve. We congratulate Eltropy on this milestone of 300 credit unions and are excited to see what’s to come.”
With skills-based routing and other contact center features, Eltropy now supports inbound digital member service at scale. Additionally, Eltropy’s solution for contact centers goes beyond inbound reactive service and enables our customers to put service experts directly into members’ pockets for 1:1 text messaging at scale, with the ability to add secure chat, audio, video, and CoBrowse to the conversation.
“Pandemic or not, 70% of our members said they never plan to return to a branch for their banking needs,” said Kent LugrandPresident and CEO, InTouch Credit Union, “Eltropy has helped us digitally connect members to branch, loan, collections and contact center associates using a single solution across all channels. We evaluated several of the best suppliers in this market, and only Eltropy could provide what we were looking to provide.”
“As member preference for all types of communication shifts from physical and telephone to digital, credit unions are looking to standardize on a single digital communication platform. In order for all of their departments such as branches, loans, collections, marketing and contact center can communicate and collaborate through a single system.” noted ash garg. “Credit unions are looking for an all-in-one solution from a single vendor instead of assembling multiple solutions from multiple vendors, and our compliant, secure, and integrated enterprise-grade platform is becoming the clear choice for credit unions. credit of all sizes”
Eltropy enables financial institutions to digitally engage in a secure and compliant manner. With our world-class digital communications platform, credit unions can improve their operations, engagement and productivity. We’re proud to be the only credit union-focused omnichannel solution to offer Text, Video, Secure Chat, Co-Browse, Screen Sharing and Chatbot – all integrated into a single platform with routing skills-based and other contact center capabilities. For more information about Eltropy, please visit eltropy.com.
About Civic FCU:
Civic is a member-driven, digital-only organization that serves local government employees, their families, and small businesses. Founded in 2018, Civic has reimagined financial services “beyond the branch” and expanded access to financial services for people across the state using secure app and web-based technology for convenient, at-a-glance banking options. any time. The credit union designs products and services that enable people to achieve their financial goals, improve their financial well-being and, in turn, create stronger communities. For more information about Civic FCU, visit civicfcu.org.
About CUNA Strategic Services:
CUNA Mutual Group is a financially strong insurance, investment and financial services company that empowers people to make financial decisions that are right for them. The company was founded on the principle of “people helping people” and the belief that a better financial future should be available to everyone. For more information on CUNA’s strategic services, visit cunamutual.com.
About InTouch Credit Union:
InTouch Credit Union (ITCU) has been proudly serving its members since 1974. ITCU is committed to creating value for members by placing financial need and providing exceptional member service ahead of profit while maintaining accountability financial. With branches in three states and assets of approximately $965 million, ITCU serves more than 90,000 members in all 50 states and more than 20 countries around the world. For more information about ITCU, visit itcu.org.
Contact: Jonathan Manousaridis+17742798872, [email protected]